Policies

Personal Training sessions must be canceled at least 8 hours before the scheduled session time.

If you cancel within 8 hours of your session:

• A $40 late cancellation fee will apply

• Your session will be lost

No-shows are also subject to the $40 fee and loss of session.

Missed sessions cannot be reversed or added back onto your account.

If there is a true emergency, please call or text (720) 643-3112 or email info@mybbp.com as soon as possible.

At Cherry Creek, all training is currently offered through punchcard/session packages.

• Punchcard sessions remain active for 60 days after purchase

• Punchcards do not auto-renew

• Unused sessions do not roll over after expiration

• All sessions are subject to late cancel and no-show fees

We recommend scheduling sessions consistently to get the most value from your package.

A limited number of clients remain on legacy Founders Membership pricing from when Cherry Creek first opened.

Any membership, discount, or promotional pricing is valid for a maximum of 12 months from purchase date unless otherwise stated.

Clients will be notified when promotional pricing or discounted membership terms expire.

All purchases are final.

Perseverance does not offer refunds or partial refunds for training sessions, punchcards, promotional packages, or unused sessions.

If there is a billing error, please contact management directly at info@mybbp.com.

Reservations are required for all training sessions.

Please do not assume you can attend Semi-Private Group Training without a reservation. If you arrive without one, you may be required to purchase a drop-in session before training or may be asked to reschedule.

To ensure availability, please confirm your reservation ahead of time.

Please be respectful of fellow clients and staff and come prepared for training.

A few recommendations:

• Wear clean workout clothes

• Bring extra deodorant if needed

• Bring a sweat towel for intense sessions

We’re all sweating together here!

Client safety is a top priority at Perseverance. Please use equipment responsibly and follow all coach instruction during training sessions.

All clients are required to sign a safety waiver before participating in any training sessions. Please consult with your doctor to ensure you are cleared for exercise prior to training.

Please let your coach know about any injuries, limitations, modifications, or assistance you may need before or during your session so we can help provide the safest and best experience possible.

If you are sick, feeling unwell, or have recently been around someone who is sick, please do not come to the gym. Perseverance is a high-contact training environment, meaning multiple people use and touch equipment throughout each session. While we thoroughly clean equipment and training areas regularly, we ask all clients to be mindful and respectful of the health of others.

We also take privacy seriously and adhere to appropriate measures to protect personal and account information.

To help maintain smooth scheduling and account operations, certain non-standard account requests may be subject to a $20 administrative fee.

Examples may include:

• Multiple billing date changes

• Repeated account holds or freezes outside of standard policy

• Frequent package or session adjustments

• Ongoing manual scheduling by staff on behalf of the client

• Custom payment arrangements

• Extensive account modifications or recurring administrative requests

Standard scheduling assistance and occasional account updates are always included. Administrative fees are only applied to recurring or extensive requests that require ongoing manual management outside of normal operations.